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Opening hours Our office is open from 8.30 AM to 5 PM on weekdays. If you send us a message, we will reply to you within 24 hours (weekdays).
Art4m cares about you as a customer and your personal privacy. On this page you can read about our privacy policy and how we handle personal data according to the Personal Data Act, which is based on the EU rules on data protection (GDPR) valid from May 25, 2018. The Personal Data Act includes all types of information about personal data that can directly and indirectly attributed to a natural person.Personal information that Art4m may have about you as a customer:
• Name and possibly title• Contact information• Personal number (for example, if you have an individual company or have showed identification when purchasing / receiving goods)• Password (in case your company has a customer shop with us where you have login as a user or administrator)
Normally, we do not handle so-called sensitive personal data.How and why we use all or part of your personal information:
In order to manage a customer project (from a first inquiry, to a quote, order, purchase, delivery and invoicing), important information about the ordering company and the contact persons involved are recorded in our business system. This information is deleted after 7 years.Credentials can be requested when delivering goods.
In our internal CRM system, names, title, contact information (telephone number and email address) and any notes about activities, reconciliation meetings, tests etc. that we conduct with our customers are saved. Art4m's sales and finance staff have access to the customer register that is in the ERP system.
Mail addresses are stored in our register for newsletters and other information. This register is updated prior to each mailing. You can easily unregister yourself - by clicking on the unregister link at the bottom of the email, your email address will be removed for future mailings.
Art4m does not share any personal information with third parties, except where it is necessary for subcontractor and freight forwarder to complete a specific order or delivery.
We save personal information about you as a customer as long as there is a customer relationship and as long as it is necessary for archiving purposes and to fulfill the accounting obligation in the Accounting Act.Agreement etc.Registration and management of personal data related to different types of agreements (but only the information needed to fulfill the agreement). Examples of agreements are employment contracts, customer agreements and supplier agreements.About Art4m's WebsitesFor your security, our websites are so-called secure websites with SLL certificates and 2096-bit encryption (https), so that orders, logins and forms can be used safely.Use of cookiesOur websites use session cookies to facilitate usage (these are deleted when the browser is closed), as well as Analytics cookies for statistics (browser info, IP number, etc. are saved according to Google's standard policy). If you want to avoid tracking, cookies should be turned off in the browser. We do not use third-party cookies.Information, modification or deletion of dataIf you have any questions, or if you wish to receive information about you, please contact info@art4m.se. Attach a copy to your driver's license or ID card so that we can ensure that it is the right person who requests the information (the copy is deleted after the identification has been completed). You will receive an email with current information and relevant attachments. If you wish to delete or change your personal information, reply to Art4m with a reversing email, and we will delete / change your information.